Shipping Policy

Last updated: June 2026

Thank you for shopping with Neopak.

We aim to provide reliable delivery throughout New Zealand and keep customers informed throughout the order process.

Order Processing

Orders are typically processed within 1–3 business days, depending on product availability, supplier stock levels and order volume.

Some products may be shipped from different supplier locations and may require additional processing time. If there is a significant delay with your order, we will contact you as soon as possible.

Delivery Timeframes

Estimated delivery times within New Zealand are generally between 2–7 business days after dispatch.

Delivery timeframes are estimates only and may vary depending on your location, courier networks, public holidays, weather conditions and other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, product size, weight and order quantity.

Certain oversized, bulky or heavy products may require additional shipping charges. If additional freight charges apply, we will contact you before processing the order.

Multiple Shipments

As we work with multiple suppliers and warehouses, some orders may arrive in separate shipments and at different times.

You may receive multiple tracking updates if your order is shipped from more than one location.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

Neopak is not responsible for delays, additional shipping costs or failed deliveries caused by incorrect or incomplete address information.

Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 7 days of delivery.

To help us investigate and resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging (if applicable)

We will review the information and work with you to provide a suitable solution where appropriate.

Delivery Delays

While we aim to dispatch and deliver orders as quickly as possible, delays can occasionally occur due to supplier stock availability, courier delays, weather events, public holidays or other circumstances beyond our control.

We appreciate your patience and understanding in these situations.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to assist; however, once an order has been processed or dispatched, changes or cancellations may not be possible.

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page.

Neopak

Packaging Made Simple